22 DIFFERENCES · 23 THE SAME
CallRail vs CallTrackingMetrics
Last verified
Both qualify for
Differences 22
| Field | CallRail | CallTrackingMetrics |
|---|---|---|
| COSTPricing model | Unknown | Per Month |
| COSTPlans | Marketing Lite, Marketing Lite, Marketing Pro, Marketing Pro, Sales Engage, Sales Engage, Enterprise | |
| COVERAGENumber countries | US, CA, GB, AU | — |
| INTEGRATIONSIntegrations | Hubspot, Salesforce, Google Ads, Google Analytics, Microsoft Ads, Meta Ads, Servicetitan, Housecall Pro, Jobber, Ringcentral, Slack, Unbounce, Zapier, Webhooks | Salesforce, Hubspot, Yext, Google Ads, Google Analytics, Zoom, Calendly, Gong, Microsoft Dynamics, Microsoft Teams, Pipedrive, Zendesk, Zoho, Slack, Shopify, Mailchimp, Marketo, Clio, Make, Zapier |
| FEATURESAnswers 24/7 including holidays | Add-on | Not tracked |
| FEATURESAnswering machine detection | Not tracked | Add-on |
| FEATURESCall forwarding to any number | Not tracked | Included |
| FEATURESSends call summaries | Higher tier | Included |
| FEATURESConsent capture and records | Not tracked | Included |
| FEATURESDo-not-call list management | Not tracked | Included |
| FEATURESGroup and broadcast texting | Not tracked | Included |
| FEATURESInternational numbers | Not tracked | Included |
| FEATURESMulti-level IVR menus | Not tracked | Included |
| FEATURESLive call monitoring | Not tracked | Add-on |
| FEATURESMobile softphone app | Not tracked | Included |
| FEATURESNumber porting | Not tracked | Included |
| FEATURESTakes overflow when your line is busy | Add-on | Not tracked |
| FEATURESScheduled and triggered messages | Not tracked | Included |
| FEATURESSentiment analysis | Higher tier | Included |
| FEATURESDedicated or shared short codes | Not tracked | Included |
| FEATURESSkills-based routing | Not tracked | Higher tier |
| FEATURESToll-free numbers | Add-on | Included |
The same on both 23
| Field | CallRail | CallTrackingMetrics |
|---|---|---|
| OVERVIEWTool types | Call tracking platform | Call tracking platform |
| OVERVIEWQualifying use cases | 1 | 1 |
| COSTTrue monthly cost (low) | — at 5 users | — at 5 users |
| COSTTrue monthly cost (mid) | — at 25 users | — at 25 users |
| COSTTrue monthly cost (high) | — at 100 users | — at 100 users |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCEHipaa Baa | premium_only | premium_only |
| COMPLIANCESoc2 Type2 | Yes | Yes |
| COMPLIANCEPci Dss | unknown | unknown |
| COMPLIANCEStir Shaken | unknown | unknown |
| COMPLIANCEData Residency | unknown | unknown |
| COVERAGESMS countries | — | — |
| FEATURESCall attribution reports | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESTracking number pools | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESDynamic number insertion | Included | Included |
| FEATURESSigns a HIPAA BAA | Higher tier | Higher tier |
| FEATURESLocal numbers | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURESTwo-way texting | Included | Included |
Publication status: not indexed yet
- CallRail fails the product gate