8 DIFFERENCES ยท 8 THE SAME
Retell AI vs Upfirst
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SHORT ANSWER
Retell AI and Upfirst both meet every requirement for AI receptionist and AI voice agents. The biggest differences in the data: Retell AI costs 74% less for AI voice agents at 5,000 minutes/month and Retell AI costs 72% less for AI receptionist at 400 calls/month.
Both meet every requirement for
Choose Retell AI if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $275 a month against $1,046.
- - You want the lower cost for AI receptionist at 400 calls/month: $66 a month against $235.
- - You need HIPAA BAA: Retell AI has it, Upfirst higher plans only.
- - You need breadth in native integrations: Retell AI 13 native, Upfirst 8 native.
Differences 8
| Field | Retell AI | Upfirst |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $66/mo | $235/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $275/mo | $1,046/mo |
| COSTPricing model | Per minute | Flat monthly plans |
| FEATURESSigns a HIPAA BAA | Included | Higher tier (Custom) |
| COMPLIANCEHIPAA BAA | Yes | Higher plans only |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| INTEGRATIONSNative integrations | 13 native | 8 native |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 8
| Field | Retell AI | Upfirst |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESNative CRM integration | Included | Included |