21 DIFFERENCES · 18 THE SAME
Retell AI vs Vapi
Last verified
Both qualify for
Differences 21
| Field | Retell AI | Vapi |
|---|---|---|
| OVERVIEWQualifying use cases | 3 | 2 |
| COSTTrue monthly cost (low) | $55 at 1,000 minutes/month | $50 at 1,000 minutes/month |
| COSTTrue monthly cost (mid) | $275 at 5,000 minutes/month | $250 at 5,000 minutes/month |
| COSTTrue monthly cost (high) | $1,100 at 20,000 minutes/month | $1,000 at 20,000 minutes/month |
| COSTPlans | Retell Voice Infra | No Success Package |
| COMPLIANCEHipaa Baa | Yes | add_on |
| COMPLIANCESoc2 Type2 | Yes | unknown |
| COVERAGENumber countries | — | US |
| COVERAGESMS countries | — | US |
| INTEGRATIONSIntegrations | Salesforce, Hubspot, Zoho Crm, Gohighlevel, Microsoft Dynamics 365, Zendesk, Cal Com, Calendly, Twilio, Vonage, Telnyx, Zapier, Make | Gohighlevel, Google Calendar, Google Sheets, Make, N8n, Twilio, Telnyx, Vonage |
| FEATURESAnswers 24/7 including holidays | Included | Not tracked |
| FEATURESAnswering machine detection | Not tracked | Included |
| FEATURESBranded caller ID (name and logo) | Add-on | Not tracked |
| FEATURESWeb chat channel | Included | Not tracked |
| FEATURESSigns a HIPAA BAA | Included | Add-on |
| FEATURESCalls new leads from a webhook | Included | Not tracked |
| FEATURESQA scorecards | Add-on | Included |
| FEATURESConfigurable recording retention | Included | Not tracked |
| FEATURESSIP trunks | Not tracked | Included |
| FEATURESTwo-way texting | Not tracked | Included |
| FEATURESProgrammable voice API | Not tracked | Included |
The same on both 18
| Field | Retell AI | Vapi |
|---|---|---|
| OVERVIEWTool types | AI voice agent platform | AI voice agent platform |
| COSTPricing model | Per Minute | Per Minute |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCEPci Dss | unknown | unknown |
| COMPLIANCEStir Shaken | unknown | unknown |
| COMPLIANCEData Residency | unknown | unknown |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESWorks with your existing PBX | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESLive call monitoring | Included | Included |
| FEATURESOutbound IVR calls | Included | Included |
| FEATURESSends SMS | Included | Included |