16 DIFFERENCES · 18 THE SAME
AnswerConnect vs Specialty Answering Service
Last verified
Both qualify for
Differences 16
| Field | AnswerConnect | Specialty Answering Service |
|---|---|---|
| COSTTrue monthly cost (low) | Custom quote (public estimates $350 to $575 per month, 4 sources) | — at 5 users |
| COSTTrue monthly cost (mid) | Custom quote (public estimates $350 to $575 per month, 4 sources) | — at 25 users |
| COSTTrue monthly cost (high) | Custom quote (public estimates $350 to $575 per month, 4 sources) | — at 100 users |
| COSTPricing model | Custom Quote | Per Month |
| COSTPlans | Economy, 100 Minute, 220 Minute, 500 Minute, 1,000 Minute, 2,500 Minute, 5,000 Minute, 10,000 Minute | |
| COMPLIANCEHipaa Baa | unknown | Yes |
| COMPLIANCEPci Dss | unknown | Yes |
| INTEGRATIONSIntegrations | Salesforce, Microsoft Teams, Zoho, Slack, Zapier, Zendesk, Freshdesk, Hubspot, Pipedrive, Connectwise | Salesforce, Zendesk, Lexicata, Google Calendar |
| FEATURESAuto attendant menu | Not tracked | Add-on |
| FEATURESWeb chat channel | Included | Not tracked |
| FEATURESOn-call escalation and dispatch | Not tracked | Included |
| FEATURESSigns a HIPAA BAA | Not tracked | Included |
| FEATURESTakes overflow when your line is busy | Included | Not tracked |
| FEATURESPCI DSS compliant | Not tracked | Included |
| FEATURESToll-free numbers | Included | Not tracked |
| FEATURESVoicemail boxes | Not tracked | Add-on |
The same on both 18
| Field | AnswerConnect | Specialty Answering Service |
|---|---|---|
| OVERVIEWTool types | Live answering service | Live answering service |
| OVERVIEWQualifying use cases | 3 | 3 |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCESoc2 Type2 | unknown | unknown |
| COMPLIANCEStir Shaken | unknown | unknown |
| COMPLIANCEData Residency | unknown | unknown |
| COVERAGENumber countries | — | — |
| COVERAGESMS countries | — | — |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESBilingual (English and Spanish) answering | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESLive human agents | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESMobile softphone app | Included | Included |