INBOUND VOICE
Live answering service
Last verified
9 Live answering service checked
What this job needs
Required
Live human agents8/9
Answers 24/7 including holidays7/9
Takes and delivers messages7/9
Transfers calls to staff8/9
Depends on your situation
Triage scripts for urgent callsClinical or emergency triage
Signs a HIPAA BAAPatient calls
Bilingual (English and Spanish) answeringSpanish-speaking callers
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Live answering serviceBest at your volume
6 qualifying products. Most also offer: Signs a HIPAA BAA; Bilingual (English and Spanish) answering.
Median cost$164/mo
Outsourced call center (BPO)Best at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 400 calls/month. 6 of 9 tracked products pass; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Specialty Answering Service | Live answering service | 4/4 | $44Economy | — | 1 |
| PATLive | Live answering service | 4/4 | $49Pay as you go | — | 1 |
| Abby Connect | Live answering service | 4/4 | $164Starter | — | 2 |
| Ruby | Live answering service | 4/4 | $25050 minutes | — | 1 |
| Smith.ai | Live answering service | 4/4 | $2,950Pro | — | 0 |
| AnswerConnect | Live answering service | 4/4 | Custom quotePublic estimates: $350 to $575 per month (4 sources) | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Who already runs this
- LEGAL · NULL STAFFAbby ConnectLive answering serviceSource: customer case study
- HOME SERVICES · NULL STAFFAbby ConnectLive answering serviceSource: customer case study
- LEGAL · NULL STAFFPATLiveLive answering serviceSource: customer case study
- LEGAL · NULL STAFFRubyLive answering serviceSource: customer case study
- REAL ESTATE · NULL STAFFSpecialty Answering ServiceLive answering serviceSource: customer case study
This job by industry
Publication status: not indexed yet
- Requirement profile is a draft