4 DIFFERENCES ยท 5 THE SAME
Five9 vs Genesys Cloud
Last verified
SHORT ANSWER
Five9 and Genesys Cloud both meet every requirement for IVR self-service. The biggest differences in the data: native CRM integration is included on Five9 and add-on on Genesys Cloud and native integrations: 11 native on Five9 against 3 native on Genesys Cloud.
Both meet every requirement for
Choose Five9 if
- - You need native CRM integration: Five9 lists it as included, Genesys Cloud as add-on.
- - You need breadth in native integrations: Five9 11 native, Genesys Cloud 3 native.
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 4
| Field | Five9 | Genesys Cloud |
|---|---|---|
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Custom quote | $375/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESNative CRM integration | Included | Add-on |
| INTEGRATIONSNative integrations | 11 native | 3 native |
The same on both 5
| Field | Five9 | Genesys Cloud |
|---|---|---|
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| FEATURESCall queues | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |