INBOUND VOICE
IVR self-service
Last verified
13 Contact center (CCaaS) and 9 Communications API (CPaaS) and 17 Cloud phone system (UCaaS) checked
What this job needs
Required
Multi-level IVR menus17/36
Speech recognition in IVR6/36
Call queues13/36
Depends on your situation
Native CRM integrationMenus look up account data
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Contact center (CCaaS)Best at your volume
1 qualifying product. Most also offer: Native CRM integration.
Median cost$375/mo
Communications API (CPaaS)Best at your volume
No qualifying products tracked yet.
Median cost—
Cloud phone system (UCaaS)Best at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 10,000 minutes/month. 1 of 36 tracked products pass; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Genesys Cloud | Contact center (CCaaS) | 3/3 | $375Genesys Cloud CX 1 | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Requirement profile is a draft
- 1 of 3 qualifying products with pricing verified in the last 90 days (draft and sample products excluded)