7 DIFFERENCES ยท 6 THE SAME
Genesys Cloud vs RingCX
Last verified
SHORT ANSWER
Genesys Cloud and RingCX both meet every requirement for queue callback and sales dialing. The biggest differences in the data: RingCX costs 13% less for sales dialing at 25 users and RingCX costs 13% less for queue callback at 25 users.
Both meet every requirement for
Choose RingCX if
- - You want the lower cost for sales dialing at 25 users: $1,625 a month against $1,875.
- - You want the lower cost for queue callback at 25 users: $1,625 a month against $1,875.
- - You need native CRM integration: RingCX lists it as included, Genesys Cloud as add-on.
- - You need breadth in native integrations: RingCX 4 native, Genesys Cloud 3 native.
Differences 7
| Field | Genesys Cloud | RingCX |
|---|---|---|
| COSTSales dialing: monthly cost at 25 users | $1,875/mo | $1,625/mo |
| COSTQueue callback: monthly cost at 25 users | $1,875/mo | $1,625/mo |
| FEATURESNative CRM integration | Add-on | Included |
| FEATURESPredictive dialer | Unknown | Included |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| INTEGRATIONSNative integrations | 3 native | 4 native |
The same on both 6
| Field | Genesys Cloud | RingCX |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESPower dialer | Included | Included |
| FEATURESDo-not-call list management | Included | Included |
| FEATURESCall recording | Included | Included |