CONTACT CENTER (CCAAS) · BY RINGCENTRAL
RingCX
Last verified
Best fit when you need
No use case where every required feature is met.
Not a fit when you need
Call and speech analytics: missing call transcription, speech analytics.
IVR self-service: missing speech recognition in ivr, call queues.
PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.
Call routing: missing business-hours routing rules, call forwarding to any number, ring several devices at once.
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 0
No use case where every required feature is met.
Partial fit · 18
Debt collection calls4/5#2 of 21Omnichannel support3/4#2 of 13Sales dialing3/4#4 of 21Support call queues3/4#5 of 27Call recording1/2#10 of 27Call transcription1/2#19 of 36Queue callback1/2#6 of 13Speed to lead1/2#14 of 32WhatsApp customer support1/2#16 of 37Call and speech analytics1/3#11 of 27IVR self-service1/3#18 of 36PCI-safe phone payments1/3#4 of 22Call routing1/4#14 of 27Auto attendant0/3#17 of 27Call monitoring and QA0/3#11 of 13Click-to-call and in-app calling0/2#11 of 22Overflow answering0/3#20 of 27Workforce management0/2#5 of 13True monthly cost
Includes add-ons required for Debt collection calls (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $325Standard | $0 | $325 | +120% |
| 25 users | $1,625Standard | $0 | $1,625 | +120% |
| 100 users | $6,500Standard | $0 | $6,500 | +120% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Standard plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Zendesk · native
- Hubspot · native
- Microsoft Teams · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Genesys Cloud | 50% | Shares 0 use cases | $1,875 | — |
| Zoom Contact Center | 50% | Shares 0 use cases | — | — |
| CloudTalk | 35% | 6 native integrations vs 4 | — | — |
| 8x8 Contact Centerin review | 30% | Shares 0 use cases | — | — |