6 DIFFERENCES ยท 7 THE SAME
Goodcall vs Specialty Answering Service
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SHORT ANSWER
Goodcall and Specialty Answering Service both meet every requirement for after-hours answering, overflow answering and urgent and emergency lines. The biggest differences in the data: Specialty Answering Service costs 44% less for after-hours answering at 200 calls/month and Specialty Answering Service costs 44% less for urgent and emergency lines at 200 calls/month.
Both meet every requirement for
Choose Specialty Answering Service if
- - You want the lower cost for after-hours answering at 200 calls/month: $44 a month against $79.
- - You want the lower cost for urgent and emergency lines at 200 calls/month: $44 a month against $79.
- - You want the lower cost for overflow answering at 200 calls/month: $44 a month against $79.
- - You need HIPAA BAA: Specialty Answering Service has it, Goodcall higher plans only.
Differences 6
| Field | Goodcall | Specialty Answering Service |
|---|---|---|
| COSTAfter-hours answering: monthly cost at 200 calls/month | $79/mo | $44/mo |
| COSTUrgent and emergency lines: monthly cost at 200 calls/month | $79/mo | $44/mo |
| COSTOverflow answering: monthly cost at 200 calls/month | $79/mo | $44/mo |
| COSTFree trial | No | Yes |
| FEATURESBilingual (English and Spanish) answering | Not available | Included |
| COMPLIANCEHIPAA BAA | Higher plans only | Yes |
The same on both 7
| Field | Goodcall | Specialty Answering Service |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESOn-call escalation and dispatch | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |
| INTEGRATIONSNative integrations | 4 native | 4 native |