INBOUND VOICE
Overflow answering
Last verified 2026-10-28 · 9 Live answering service and 6 AI receptionist and 13 Contact center (CCaaS) checked
What this job needs
Required
Takes overflow when your line is busy8/27
Takes and delivers messages12/27
Transfers calls to staff18/27
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Live answering serviceBest at your volume
4 qualifying products.
Median cost$164/mo
AI receptionistBest at your volume
3 qualifying products.
Median cost$160/mo
Contact center (CCaaS)Best at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 200 calls/month. 7 of 27 tracked products pass; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| PATLive | Live answering service | 3/3 | $49Pay as you go | — | 0 |
| Goodcall | AI receptionist | 3/3 | $79Starter | — | 0 |
| Upfirst | AI receptionist | 3/3 | $160Pro | — | 0 |
| Abby Connect | Live answering service | 3/3 | $164Starter | — | 0 |
| Dialzara | AI receptionist | 3/3 | $239Business Plus | — | 0 |
| Smith.ai | AI receptionist, Live answering service | 3/3 | $1,965Basic | — | 0 |
| AnswerConnect | Live answering service | 3/3 | Custom quotePublic estimates: $350 to $575 per month (4 sources) | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Requirement profile is a draft