20 DIFFERENCES · 20 THE SAME
PolyAI vs Retell AI
Last verified
Both qualify for
Differences 20
| Field | PolyAI | Retell AI |
|---|---|---|
| OVERVIEWQualifying use cases | 1 | 3 |
| COSTTrue monthly cost (low) | Custom quote, no public estimates found | $55 at 1,000 minutes/month |
| COSTTrue monthly cost (mid) | Custom quote, no public estimates found | $275 at 5,000 minutes/month |
| COSTTrue monthly cost (high) | Custom quote, no public estimates found | $1,100 at 20,000 minutes/month |
| COSTPricing model | Custom Quote | Per Minute |
| COSTPlans | Retell Voice Infra | |
| COMPLIANCEPci Dss | Yes | unknown |
| COMPLIANCEData Residency | US, UK, EU | unknown |
| INTEGRATIONSIntegrations | Salesforce, Five9, Twilio, Zendesk, Nice Cxone, Amazon Connect, Genesys, Epic | Salesforce, Hubspot, Zoho Crm, Gohighlevel, Microsoft Dynamics 365, Zendesk, Cal Com, Calendly, Twilio, Vonage, Telnyx, Zapier, Make |
| FEATURESBilingual (English and Spanish) answering | Included | Not tracked |
| FEATURESBranded caller ID (name and logo) | Not tracked | Add-on |
| FEATURESSends call summaries | Not tracked | Included |
| FEATURESTriage scripts for urgent calls | Included | Not tracked |
| FEATURESEmail channel | Included | Not tracked |
| FEATURESCalls new leads from a webhook | Not tracked | Included |
| FEATURESLive call monitoring | Not tracked | Included |
| FEATURESPCI DSS compliant | Included | Not tracked |
| FEATURESQA scorecards | Included | Add-on |
| FEATURESConfigurable recording retention | Not tracked | Included |
| FEATURESTwo-way texting | Included | Not tracked |
The same on both 20
| Field | PolyAI | Retell AI |
|---|---|---|
| OVERVIEWTool types | AI voice agent platform | AI voice agent platform |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCEHipaa Baa | Yes | Yes |
| COMPLIANCESoc2 Type2 | Yes | Yes |
| COMPLIANCEStir Shaken | unknown | unknown |
| COVERAGENumber countries | — | — |
| COVERAGESMS countries | — | — |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESWorks with your existing PBX | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESWeb chat channel | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSigns a HIPAA BAA | Included | Included |
| FEATURESOutbound IVR calls | Included | Included |
| FEATURESSends SMS | Included | Included |