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AI VOICE AGENT PLATFORM · BY POLYAI

PolyAI

Last verified

Best fit when you need

Appointment confirmation calls

Not a fit when you need

No tracked use case scores below 50%.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

True monthly cost

Custom quote, no public estimates found

The vendor states pricing is by quote: https://poly.ai/pricing

List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown

Price history

No price changes recorded

Third-party estimates

Custom quote, no public estimates found.

Reliability (90 days)

Incidents—
Uptime—
Checked—

Integrations

  • Salesforce · native
  • Five9 · native
  • Twilio · native
  • Zendesk · native
  • Nice Cxone · native
  • Amazon Connect · native
  • Genesys · native
  • Epic · native

Compliance

HIPAA BAAYes
SOC 2 Type IIYes
PCI DSSYes
STIR/SHAKENUnknown
Data residencyUS, UK, EU

Acceptance by industry

No acceptance records.

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

ProductOverlapChoose it instead if25 usersCompare
Synthflow80%9 native integrations vs 8Custom quotePublic estimates: $0.07 to $0.24 per minute (2 sources)Compare
Bland AI55%15 native integrations vs 8—Compare
Vapi55%Shares 1 use case—Compare
Retell AI47%13 native integrations vs 8—Compare