25 DIFFERENCES · 15 THE SAME
PolyAI vs Vapi
Last verified
Both qualify for
Differences 25
| Field | PolyAI | Vapi |
|---|---|---|
| OVERVIEWQualifying use cases | 1 | 2 |
| COSTTrue monthly cost (low) | Custom quote, no public estimates found | $50 at 1,000 minutes/month |
| COSTTrue monthly cost (mid) | Custom quote, no public estimates found | $250 at 5,000 minutes/month |
| COSTTrue monthly cost (high) | Custom quote, no public estimates found | $1,000 at 20,000 minutes/month |
| COSTPricing model | Custom Quote | Per Minute |
| COSTPlans | No Success Package | |
| COMPLIANCEHipaa Baa | Yes | add_on |
| COMPLIANCESoc2 Type2 | Yes | unknown |
| COMPLIANCEPci Dss | Yes | unknown |
| COMPLIANCEData Residency | US, UK, EU | unknown |
| COVERAGENumber countries | — | US |
| COVERAGESMS countries | — | US |
| INTEGRATIONSIntegrations | Salesforce, Five9, Twilio, Zendesk, Nice Cxone, Amazon Connect, Genesys, Epic | Gohighlevel, Google Calendar, Google Sheets, Make, N8n, Twilio, Telnyx, Vonage |
| FEATURESAnswers 24/7 including holidays | Included | Not tracked |
| FEATURESAnswering machine detection | Not tracked | Included |
| FEATURESBilingual (English and Spanish) answering | Included | Not tracked |
| FEATURESSends call summaries | Not tracked | Included |
| FEATURESTriage scripts for urgent calls | Included | Not tracked |
| FEATURESWeb chat channel | Included | Not tracked |
| FEATURESEmail channel | Included | Not tracked |
| FEATURESSigns a HIPAA BAA | Included | Add-on |
| FEATURESLive call monitoring | Not tracked | Included |
| FEATURESPCI DSS compliant | Included | Not tracked |
| FEATURESSIP trunks | Not tracked | Included |
| FEATURESProgrammable voice API | Not tracked | Included |
The same on both 15
| Field | PolyAI | Vapi |
|---|---|---|
| OVERVIEWTool types | AI voice agent platform | AI voice agent platform |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCEStir Shaken | unknown | unknown |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESWorks with your existing PBX | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESOutbound IVR calls | Included | Included |
| FEATURESQA scorecards | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURESTwo-way texting | Included | Included |