17 DIFFERENCES · 22 THE SAME
respond.io vs Wati
Last verified
Both qualify for
Differences 17
| Field | respond.io | Wati |
|---|---|---|
| OVERVIEWQualifying use cases | 1 | 2 |
| COSTPlans | Starter, Growth, Advanced | Growth, Pro |
| INTEGRATIONSIntegrations | Hubspot, Salesforce, Zapier, Make, N8n, Pipedrive, Activecampaign, Zendesk, Shopify, Woocommerce, Google Sheets, Calendly, Google Calendar, Twilio, Vonage, Dialogflow | Salesforce, Hubspot, Zoho, Shopify, Zapier, Klaviyo, Woocommerce, Leadsquared, Google Sheets |
| FEATURESAI voice agent for outbound and inbound | Included | Add-on |
| FEATURESBooks into your calendar | Higher tier | Add-on |
| FEATURESTransfers calls to staff | Included | Not tracked |
| FEATURESConsent capture and records | Not tracked | Included |
| FEATURESContact lists and segments | Not tracked | Included |
| FEATURESEmail channel | Included | Not tracked |
| FEATURESGroup and broadcast texting | Higher tier | Included |
| FEATURESMobile softphone app | Not tracked | Included |
| FEATURESOne agent inbox for voice, chat and email | Included | Not tracked |
| FEATURESScheduled and triggered messages | Higher tier | Included |
| FEATURESSentiment analysis | Not tracked | Included |
| FEATURESSends SMS | Included | Higher tier |
| FEATURESBusiness-hours routing rules | Not tracked | Included |
| FEATURESTwo-way texting | Included | Not tracked |
The same on both 22
| Field | respond.io | Wati |
|---|---|---|
| OVERVIEWTool types | WhatsApp platform | WhatsApp platform |
| COSTTrue monthly cost (low) | — at 5 users | — at 5 users |
| COSTTrue monthly cost (mid) | — at 25 users | — at 25 users |
| COSTTrue monthly cost (high) | — at 100 users | — at 100 users |
| COSTPricing model | Per Month | Per Month |
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCEHipaa Baa | unknown | unknown |
| COMPLIANCESoc2 Type2 | unknown | unknown |
| COMPLIANCEPci Dss | unknown | unknown |
| COMPLIANCEStir Shaken | unknown | unknown |
| COMPLIANCEData Residency | unknown | unknown |
| COVERAGENumber countries | — | — |
| COVERAGESMS countries | — | — |
| FEATURESCall recording | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESWeb chat channel | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESWhatsApp Business Platform access | Included | Included |
| FEATURESWhatsApp template messages | Included | Included |