ANALYTICS AND AI
Call and speech analytics
Last verified 2026-10-28 · 13 Contact center (CCaaS) and 17 Cloud phone system (UCaaS) checked
What this job needs
Required
Call transcription16/27
Speech analytics5/27
Sentiment analysis9/27
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Conversation intelligenceBest at your volume
No qualifying products tracked yet.
Median cost—
Contact center (CCaaS)Best at your volume
4 qualifying products.
Median cost$1,077/mo
Cloud phone system (UCaaS)Best at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 25 users. 4 of 27 tracked products pass; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Amazon Connect | Contact center (CCaaS) | 3/3 | $28SMS and 3P messaging | — | 0 |
| Talkdesk | Contact center (CCaaS) | 3/3 | $2,125Digital Essentials | — | 0 |
| Five9 | Contact center (CCaaS) | 3/3 | Custom quotePublic estimates: $119 to $159 per user / month (4 sources) | — | 0 |
| Zoom Contact Center | Contact center (CCaaS) | 3/3 | — | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Requirement profile is a draft