CONTACT CENTER (CCAAS) · BY AWS
Amazon Connect
Last verified
Best fit when you need
Not a fit when you need
Call monitoring and QA: missing live call monitoring, whisper and barge.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.
Call routing: missing business-hours routing rules, call forwarding to any number, ring several devices at once.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
True monthly cost
Includes add-ons required for Support call queues (none required).
| Minutes/month | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 1,000 minutes/month | $38Voice | $0 | $38 | -52% |
| 5,000 minutes/month | $190Voice | $0 | $190 | +16% |
| 20,000 minutes/month | $760Voice | $0 | $760 | +363% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 11 other tracked products priced on minutes/month in the same currency. Full pricing breakdown
Price history
Voice plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Zendesk · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives