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11 DIFFERENCES ยท 5 THE SAME

Aircall vs Textmagic

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SHORT ANSWER

Aircall and Textmagic both meet every requirement for two-way business texting and WhatsApp customer support. The biggest differences in the data: Textmagic costs 95% less for WhatsApp customer support at 10,000 messages/month and Textmagic costs 93% less for two-way business texting at 5,000 messages/month.

Both meet every requirement for

Choose Aircall if

  • - You need breadth in countries with phone numbers: Aircall 38 countries, Textmagic 2 countries.
  • - You need breadth in native integrations: Aircall 7 native, Textmagic 4 native.

Choose Textmagic if

  • - You want the lower cost for WhatsApp customer support at 10,000 messages/month: $10 a month against $200.
  • - You want the lower cost for two-way business texting at 5,000 messages/month: $10 a month against $150.
  • - You need WhatsApp Business Platform access: Textmagic lists it as included, Aircall as add-on.

Differences 11

FieldAircallTextmagic
COSTWhatsApp customer support: monthly cost at 10,000 messages/month$200/mo$10/mo
COSTTwo-way business texting: monthly cost at 5,000 messages/month$150/mo$10/mo
COSTPricing modelPer user per monthPer number per month
COSTMinimum users3 usersNot published by the vendor
FEATURESWhatsApp Business Platform accessAdd-onIncluded
COMPLIANCEData residencyUS, EU, AUNot published by the vendor
COVERAGECountries with phone numbers38 countries2 countries
INTEGRATIONSNative integrations7 native4 native
REVIEWSReview sentimentMostly negativeUnknown
ACCEPTANCEFinanceUnknownAccepted with conditions
ACCEPTANCEi-gamingUnknownNot accepted

AircallTextmagic

The same on both 5

FieldAircallTextmagic
COSTFree trialYesYes
FEATURESTwo-way textingIncludedIncluded
FEATURESShared team inbox for messagesIncludedIncluded
FEATURES10DLC brand and campaign registrationIncludedIncluded
COMPLIANCESOC 2 Type IIYesYes