CONTACT CENTER (CCAAS) · OUTBOUND DIALER · CLOUD PHONE SYSTEM (UCAAS) · BY AIRCALL
Aircall
Best fit when you need
Not a fit when you need
Call and speech analytics: missing speech analytics, sentiment analysis.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
Spam label and caller ID reputation: missing stir/shaken a attestation, outbound cnam registration.
Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, sends call summaries.
Omnichannel support: missing one agent inbox for voice, chat and email, web chat channel, email channel.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Conference calling: missing audio conference bridge.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr, calling-hours restrictions by recipient time zone.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Phone surveys: missing ivr surveys, outbound ivr calls.
TCPA, consent and 10DLC: missing consent capture and records, do-not-call list management.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management, consent capture and records.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
True monthly cost
| Users | Plan | List price | Effective | vs median |
|---|---|---|---|---|
| 5 | Essentials | $30 | $150 | -23% |
| 25 | Essentials | $30 | $750 | -23% |
| 100 | Essentials | $30 | $3,000 | -23% |
Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown
Price history
Essentials plan, 1 recorded price
Integrations
- Salesforce · native
- Hubspot · native
- Zendesk · native
- Pipedrive · native
- Intercom · native
- Slack · native
- Zoho · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Shared use cases | Tool types | 25 users | Compare |
|---|---|---|---|---|---|
| JustCall | 53% | WhatsApp customer support, Second business number, Number porting, Call recording | Outbound dialer, SMS platform, Cloud phone system (UCaaS) | — | Compare |
| net2phone | 53% | Auto attendant, Virtual and international numbers, Toll-free numbers, Second business number, Number porting | Cloud phone system (UCaaS) | $725 | Compare |
| Zoom Phone | 50% | Auto attendant, Virtual and international numbers, Toll-free numbers, Number porting | Cloud phone system (UCaaS) | — | Compare |
| Intermedia Unite | 43% | Auto attendant, Toll-free numbers, Call recording | Cloud phone system (UCaaS) | $700 | Compare |