10 DIFFERENCES ยท 6 THE SAME
Nextiva vs Talkdesk
Last verified
SHORT ANSWER
Nextiva and Talkdesk both meet every requirement for queue callback and call transcription. The biggest differences in the data: Nextiva costs 82% less for call transcription at 5,000 minutes/month and Nextiva costs 12% less for queue callback at 25 users.
Both meet every requirement for
Choose Nextiva if
- - You want the lower cost for call transcription at 5,000 minutes/month: $75 a month against $425.
- - You want the lower cost for queue callback at 25 users: $1,875 a month against $2,125.
- - You need breadth in native integrations: Nextiva 6 native, Talkdesk 4 native.
Differences 10
| Field | Nextiva | Talkdesk |
|---|---|---|
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $1,875/mo | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| COMPLIANCEHIPAA BAA | Add-on | Unknown |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Accepted with conditions | Unknown |
The same on both 6
| Field | Nextiva | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |