CONTACT CENTER (CCAAS) · CLOUD PHONE SYSTEM (UCAAS) · BY NEXTIVA
Nextiva
Not a fit when you need
Auto attendant: missing business-hours routing rules, call forwarding to any number.
Call and speech analytics: missing speech analytics, sentiment analysis.
Two-way business texting: missing two-way texting, 10dlc brand and campaign registration.
Virtual and international numbers: missing international numbers, call forwarding to any number.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff.
Call routing: missing business-hours routing rules, call forwarding to any number, ring several devices at once.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Call forwarding: missing call forwarding to any number, ring several devices at once.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Conference calling: missing audio conference bridge.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Missed-call text-back: missing missed-call text-back, two-way texting.
Number porting: missing number porting.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Toll-free numbers: missing toll-free numbers, call forwarding to any number.
Vanity numbers: missing vanity number search, toll-free numbers.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
True monthly cost
| Users | Plan | List price | Effective | vs median |
|---|---|---|---|---|
| 5 | NEXT Core | $15 | $75 | -62% |
| 25 | NEXT Core | $15 | $375 | -62% |
| 100 | NEXT Core | $15 | $1,500 | -62% |
Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown
Price history
NEXT Core plan, 1 recorded price
Integrations
- Microsoft Teams · native
- Salesforce · native
- Hubspot · native
- Zendesk · native
- Microsoft Outlook · native
- Google Contacts · native
Compliance
Acceptance by industry
| Industry | Status | Checked | Source |
|---|---|---|---|
| Finance | Restricted | 2026-10-28 | Policy |
| Recruiting and staffing | Restricted | 2026-10-28 | Policy |
| Political campaigns | Restricted | 2026-10-28 | Policy |
| Nonprofits | Restricted | 2026-10-28 | Policy |
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Shared use cases | Tool types | 25 users | Compare |
|---|---|---|---|---|---|
| Dialpad | 60% | Voicemail to email and transcription, Call transcription | Contact center (CCaaS), Cloud phone system (UCaaS) | $375 | Compare |
| Amazon Connect | 41% | Call transcription | Contact center (CCaaS) | — | Compare |
| Quo | 36% | Voicemail to email and transcription | SMS platform, Cloud phone system (UCaaS) | $375 | Compare |
| Microsoft Teams Phone | 35% | — | Cloud phone system (UCaaS) | $250 | — |