11 DIFFERENCES ยท 8 THE SAME
PATLive vs Smith.ai
Last verified
SHORT ANSWER
PATLive and Smith.ai both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and live answering service. The biggest differences in the data: PATLive costs 98% less for after-hours answering at 200 calls/month and PATLive costs 98% less for live answering service at 400 calls/month.
Both meet every requirement for
Choose PATLive if
- - You want the lower cost for after-hours answering at 200 calls/month: $49 a month against $1,965.
- - You want the lower cost for live answering service at 400 calls/month: $49 a month against $2,950.
- - You want the lower cost for AI receptionist at 400 calls/month: $49 a month against $150.
- - You need bilingual (English and Spanish) answering: PATLive lists it as included, Smith.ai as add-on.
Differences 11
| Field | PATLive | Smith.ai |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $49/mo | $150/mo |
| COSTAfter-hours answering: monthly cost at 200 calls/month | $49/mo | $1,965/mo |
| COSTLive answering service: monthly cost at 400 calls/month | $49/mo | $2,950/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESSigns a HIPAA BAA | Included | Not published by the vendor |
| FEATURESOn-call escalation and dispatch | Included | Unknown |
| FEATURESBilingual (English and Spanish) answering | Included | Add-on |
| FEATURESTriage scripts for urgent calls | Included | Unknown |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| INTEGRATIONSNative integrations | 4 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
The same on both 8
| Field | PATLive | Smith.ai |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESLive human agents | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |