15 DIFFERENCES ยท 7 THE SAME
SimpleTexting vs Twilio
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SHORT ANSWER
SimpleTexting and Twilio both meet every requirement for 6 jobs we track, including bulk and A2P SMS, two-way business texting and appointment reminders. The biggest differences in the data: Twilio costs 100% less for short codes at 100,000 messages/month and Twilio costs 96% less for two-way business texting at 5,000 messages/month.
Both meet every requirement for
Choose SimpleTexting if
- - You need breadth in native integrations: SimpleTexting 7 native, Twilio 1 native.
- - You weigh user reviews: reviews of SimpleTexting are mostly positive, of Twilio mostly negative.
Choose Twilio if
- - You want the lower cost for short codes at 100,000 messages/month: $10.20 a month against $6,512.
- - You want the lower cost for two-way business texting at 5,000 messages/month: $10.20 a month against $287.
- - Twilio includes dedicated or shared short codes in the base plan; on SimpleTexting it is add-on.
Reviews of SimpleTexting are mostly positive; reviews of Twilio are mostly negative, with customer support the most common complaint.
Differences 15
| Field | SimpleTexting | Twilio |
|---|---|---|
| COSTBulk and A2P SMS: monthly cost at 100,000 messages/month | Could not compute from published prices | $10.20/mo |
| COSTShort codes: monthly cost at 100,000 messages/month | $6,512/mo | $10.20/mo |
| COSTTwo-way business texting: monthly cost at 5,000 messages/month | $287/mo | $10.20/mo |
| COSTPricing model | Flat monthly plans | Per message |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESScheduled and triggered messages | Included | Add-on |
| FEATURESDedicated or shared short codes | Add-on | Included |
| FEATURESContact lists and segments | Included | Unknown |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Included |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| COMPLIANCEData residency | Not published by the vendor | EU |
| COVERAGECountries with phone numbers | 2 countries | Unknown |
| COVERAGECountries you can text | 2 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 1 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption). How costs are computed
The same on both 7
| Field | SimpleTexting | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESSends SMS | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESKeywords and automatic opt-out | Included | Included |
| FEATURESDelivery receipts | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESSends MMS (images) | Included | Included |