Twilio

Not a fit when you need

MMS marketing: missing contact lists and segments, keywords and automatic opt-out.

PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.

AI voice agents: missing transfers calls to staff, sends call summaries, native crm integration.

Mass notifications: missing mass alerts across sms, voice and email, voice broadcast campaigns, delivery receipts.

Appointment confirmation calls: missing outbound ivr calls, native crm integration.

Call forwarding: missing call forwarding to any number, ring several devices at once.

Call tracking and attribution: missing tracking number pools, dynamic number insertion, call attribution reports.

IoT and M2M connectivity: missing iot sims and data plans.

IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.

Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr, calling-hours restrictions by recipient time zone.

Phone surveys: missing ivr surveys, outbound ivr calls.

Spam label and caller ID reputation: missing spam label monitoring and remediation, stir/shaken a attestation, outbound cnam registration.

TCPA, consent and 10DLC: missing consent capture and records, do-not-call list management.

Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.

Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management, consent capture and records.

Wholesale voice termination: missing wholesale termination routes, published international per-minute rates.