33 DIFFERENCES · 25 THE SAME
Sinch vs Twilio
Last verified
Both qualify for
Differences 33
| Field | Sinch | Twilio |
|---|---|---|
| OVERVIEWTool types | Communications API (CPaaS), WhatsApp platform | Communications API (CPaaS), SIP trunking provider, Virtual number provider, WhatsApp platform |
| OVERVIEWQualifying use cases | 7 | 4 |
| COSTTrue monthly cost (low) | — at 5 users | $8.30 at 1,000 messages/month |
| COSTTrue monthly cost (mid) | — at 25 users | $83 at 10,000 messages/month |
| COSTTrue monthly cost (high) | — at 100 users | $830 at 100,000 messages/month |
| COSTPricing model | Unknown | Per Message |
| COSTPlans | SMS, MMS, Make Calls, Receive calls, Local numbers, Toll-free numbers, Verify, Inbound caller identification, Termination, Origination | |
| COMPLIANCEHipaa Baa | unknown | Yes |
| COMPLIANCEPci Dss | unknown | Yes |
| COMPLIANCEStir Shaken | Yes | unknown |
| COVERAGENumber countries | US, CA | — |
| INTEGRATIONSIntegrations | Salesforce, Hubspot, Zoho, Microsoft Dynamics 365, Shopify, Activecampaign, Klaviyo, Aircall, Zendesk, Freshdesk, Zapier, Make, Genesys, 3cx, Microsoft Teams, Zoom, Webex, Netsuite, Epic, Bigcommerce, Woocommerce | Salesforce |
| FEATURESAI voice agent for outbound and inbound | Not tracked | Included |
| FEATURESBranded caller ID (name and logo) | Not tracked | Included |
| FEATURESWorks with your existing PBX | Included | Not tracked |
| FEATURESNative CRM integration | Included | Not tracked |
| FEATURESEmail to SMS gateway | Included | Not tracked |
| FEATURESAutomatic failover routing | Not tracked | Included |
| FEATURESSMS pumping fraud protection | Not tracked | Included |
| FEATURESSigns a HIPAA BAA | Not tracked | Included |
| FEATURESInternational numbers | Not tracked | Included |
| FEATURESMulti-level IVR menus | Included | Not tracked |
| FEATURESNumber masking (proxy numbers) | Included | Not tracked |
| FEATURESPCI DSS compliant | Not tracked | Included |
| FEATURESScheduled and triggered messages | Not tracked | Add-on |
| FEATURESEncrypted online fax | Included | Not tracked |
| FEATURESSkills-based routing | Not tracked | Included |
| FEATURESSMS chatbot flows | Included | Not tracked |
| FEATURESSpeech recognition in IVR | Included | Not tracked |
| FEATURESMicrosoft Teams Direct Routing | Included | Not tracked |
| FEATURES10DLC brand and campaign registration | Not tracked | Included |
| FEATURESVoice OTP | Not tracked | Included |
| FEATURESWhatsApp template messages | Not tracked | Included |
The same on both 25
| Field | Sinch | Twilio |
|---|---|---|
| RELIABILITYIncidents (90 days) | — | — |
| RELIABILITYUptime (90 days) | — | — |
| COMPLIANCESoc2 Type2 | Yes | Yes |
| COMPLIANCEData Residency | unknown | unknown |
| COVERAGESMS countries | — | — |
| FEATURESAnswering machine detection | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESE911 service | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESSends MMS (images) | Included | Included |
| FEATURESNumber lookup and line type | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVerification (OTP) API | Included | Included |
| FEATURESRCS business messaging | Included | Included |
| FEATURESDedicated or shared short codes | Included | Included |
| FEATURESSIP trunks | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURESSMS API | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESProgrammable voice API | Included | Included |
| FEATURESWebRTC calling SDK | Included | Included |
| FEATURESWhatsApp Business Platform access | Included | Included |
Publication status: not indexed yet
- Sinch fails the product gate