10 DIFFERENCES ยท 6 THE SAME
Smith.ai vs Specialty Answering Service
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SHORT ANSWER
Smith.ai and Specialty Answering Service both meet every requirement for after-hours answering, live answering service and overflow answering. The biggest differences in the data: Specialty Answering Service costs 99% less for live answering service at 400 calls/month and Specialty Answering Service costs 98% less for after-hours answering at 200 calls/month.
Both meet every requirement for
Choose Specialty Answering Service if
- - You want the lower cost for live answering service at 400 calls/month: $44 a month against $2,950.
- - You want the lower cost for after-hours answering at 200 calls/month: $44 a month against $1,965.
- - You want the lower cost for overflow answering at 200 calls/month: $44 a month against $1,965.
- - You need bilingual (English and Spanish) answering: Specialty Answering Service lists it as included, Smith.ai as add-on.
Differences 10
| Field | Smith.ai | Specialty Answering Service |
|---|---|---|
| COSTAfter-hours answering: monthly cost at 200 calls/month | $1,965/mo | $44/mo |
| COSTLive answering service: monthly cost at 400 calls/month | $2,950/mo | $44/mo |
| COSTOverflow answering: monthly cost at 200 calls/month | $1,965/mo | $44/mo |
| COSTFree trial | Unknown | Yes |
| FEATURESOn-call escalation and dispatch | Unknown | Included |
| FEATURESBilingual (English and Spanish) answering | Add-on | Included |
| FEATURESSigns a HIPAA BAA | Not published by the vendor | Included |
| COMPLIANCEHIPAA BAA | Unknown | Yes |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
The same on both 6
| Field | Smith.ai | Specialty Answering Service |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESLive human agents | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |