8 DIFFERENCES ยท 8 THE SAME
Dialpad vs Talkdesk
Last verified
SHORT ANSWER
Dialpad and Talkdesk both meet every requirement for queue callback, call and speech analytics and call transcription. The biggest differences in the data: Dialpad costs 82% less for call transcription at 5,000 minutes/month and Talkdesk costs 4% less for call and speech analytics at 25 users.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for call transcription at 5,000 minutes/month: $75 a month against $425.
- - You need breadth in native integrations: Dialpad 6 native, Talkdesk 4 native.
Choose Talkdesk if
- - You want the lower cost for call and speech analytics at 25 users: $2,125 a month against $2,225.
- - You want the lower cost for queue callback at 25 users: $2,125 a month against $2,225.
Differences 8
| Field | Dialpad | Talkdesk |
|---|---|---|
| COSTCall and speech analytics: monthly cost at 25 users | $2,225/mo | $2,125/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $2,225/mo | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCEData residency | US | Unknown |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mixed | Unknown |
The same on both 8
| Field | Dialpad | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |