CONTACT CENTER (CCAAS) · CLOUD PHONE SYSTEM (UCAAS) · BY DIALPAD
Dialpad
Best fit when you need
Not a fit when you need
Debt collection calls: missing do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.
Two-way business texting: missing shared team inbox for messages, 10dlc brand and campaign registration.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Speed to lead: missing calls new leads from a webhook, native crm integration.
WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
True monthly cost
| Users | Plan | List price | Effective | vs median |
|---|---|---|---|---|
| 5 | Standard | $15 | $75 | -62% |
| 25 | Standard | $15 | $375 | -62% |
| 100 | Standard | $15 | $1,500 | -62% |
Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown
Price history
Essentials plan, 2 recorded prices
Integrations
- Salesforce · native
- Zendesk · native
- Hubspot · native
- Zoho · native
- Google Workspace · native
- Microsoft Teams · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Shared use cases | Tool types | 25 users | Compare |
|---|---|---|---|---|---|
| Nextiva | 60% | Voicemail to email and transcription, Call transcription | Contact center (CCaaS), Cloud phone system (UCaaS) | $375 | Compare |
| Microsoft Teams Phone | 53% | Call forwarding, Toll-free numbers, Number porting, Business phone system | Cloud phone system (UCaaS) | $250 | Compare |
| net2phone | 51% | Call forwarding, Virtual and international numbers, Toll-free numbers, Second business number, Number porting, Business phone system, Conference calling, Voicemail to email and transcription | Cloud phone system (UCaaS) | $725 | Compare |
| Quo | 51% | Call forwarding, Toll-free numbers, Second business number, Number porting, Voicemail to email and transcription | SMS platform, Cloud phone system (UCaaS) | $375 | Compare |