10 DIFFERENCES ยท 9 THE SAME
Five9 vs RingCX
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SHORT ANSWER
Five9 and RingCX both meet every requirement for support call queues, omnichannel support and IVR self-service. The biggest difference in the data: native integrations: 11 native on Five9 against 4 native on RingCX.
Both meet every requirement for
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 10
| Field | Five9 | RingCX |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $1,625/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Custom quote | $325/mo |
| COSTOmnichannel support: monthly cost at 25 users | Custom quote | $1,625/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESCallback instead of waiting in queue | Unknown | Included |
| FEATURESCall recording | Unknown | Included |
| FEATURESSpeech recognition in IVR | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 11 native | 4 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 9
| Field | Five9 | RingCX |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESOne agent inbox for voice, chat and email | Included | Included |
| FEATURESWeb chat channel | Included | Included |
| FEATURESEmail channel | Included | Included |
| FEATURESWhatsApp Business Platform access | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |