INBOUND VOICE
Omnichannel support
Last verified 2026-10-28 · 13 Contact center (CCaaS) checked
What this job needs
Required
Call queues6/13
One agent inbox for voice, chat and email6/13
Web chat channel7/13
Email channel6/13
Depends on your situation
WhatsApp Business Platform accessCustomers message on WhatsApp
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Contact center (CCaaS)Best at your volume
1 qualifying product. Most also offer: WhatsApp Business Platform access.
Median cost$28/mo
Products that pass every required check
Ranked by fit, then cost at 25 users. 1 of 13 tracked products pass; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Amazon Connect | Contact center (CCaaS) | 4/4 | $28SMS and 3P messaging | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Requirement profile is a draft
- 1 of 3 qualifying products with pricing verified in the last 90 days (draft and sample products excluded)