CONTACT CENTER (CCAAS) · BY AWS
Amazon Connect pricing
Last verified
True monthly cost
Includes add-ons required for Support call queues (none required).
| Minutes/month | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 1,000 minutes/month | $38Voice | $0 | $38 | -52% |
| 5,000 minutes/month | $190Voice | $0 | $190 | +16% |
| 20,000 minutes/month | $760Voice | $0 | $760 | +363% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 11 other tracked products priced on minutes/month in the same currency.
Price history
Voice plan, 1 recorded price
Third-party estimates
No third-party estimates collected; this product publishes its own prices.
Plans
| Plan | Price | Unit | Base fee | Included | Overage | Seats | Billing | Applies to |
|---|---|---|---|---|---|---|---|---|
| Voice | $0.038 | per minute | — | — | — | — | usage | ccaas |
| SMS and 3P messaging | $0.014 | per message | — | — | — | — | usage | ccaas |
Price history
| Date | Plan | Price |
|---|---|---|
| 2026-10-28 | Voice | $0.038 |
| 2026-10-28 | SMS and 3P messaging | $0.014 |
Sources: https://aws.amazon.com/products/connect/customer/pricing/ · verified 2026-10-28