10 DIFFERENCES ยท 12 THE SAME
Aircall vs RingCentral
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SHORT ANSWER
Aircall and RingCentral both meet every requirement for 5 jobs we track, including two-way business texting, virtual and international numbers and toll-free numbers. The biggest differences in the data: RingCentral costs 33% less for toll-free numbers at 2,000 minutes/month and RingCentral costs 33% less for two-way business texting at 5,000 messages/month.
Both meet every requirement for
Choose Aircall if
- - You need shared team inbox for messages: Aircall lists it as included, RingCentral as add-on.
- - You need international numbers: Aircall lists it as included, RingCentral as add-on.
Choose RingCentral if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $100 a month against $150.
- - You want the lower cost for two-way business texting at 5,000 messages/month: $100 a month against $150.
- - You want the lower cost for virtual and international numbers at 10 numbers: $130 a month against $150.
- - You need breadth in native integrations: RingCentral 11 native, Aircall 7 native.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of RingCentral are mostly negative, with customer support the most common complaint.
Differences 10
| Field | Aircall | RingCentral |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | $130/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $100/mo |
| COSTTwo-way business texting: monthly cost at 5,000 messages/month | $150/mo | $100/mo |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESShared team inbox for messages | Included | Add-on |
| FEATURESInternational numbers | Included | Add-on |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | 11 native |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
The same on both 12
| Field | Aircall | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |
| REVIEWSReview sentiment | Mostly negative | Mostly negative |