ONLINE FAX SERVICE · CLOUD PHONE SYSTEM (UCAAS) · BY RINGCENTRAL

RingCentralin review

Best fit when you need

Business phone system

Virtual and international numbers

Voicemail to email and transcription

Not a fit when you need

Call and speech analytics: missing speech analytics, sentiment analysis.

Two-way business texting: missing two-way texting, 10dlc brand and campaign registration.

Call routing: missing business-hours routing rules, skills-based routing, ring several devices at once.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

HIPAA-compliant fax: missing encrypted online fax, signs a hipaa baa.

Missed-call text-back: missing missed-call text-back, two-way texting.

Number porting: missing number porting.

Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.

Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

Business phone system5/5#5 of 17 Call transcription2/2#10 of 36 Conference calling1/1#5 of 17 Paging and intercom2/2#3 of 17 Push-to-talk2/2#1 of 17 Toll-free numbers2/2#16 of 31 Virtual and international numbers3/3#8 of 31 Voicemail to email and transcription2/2#7 of 17 Support call queues3/4#10 of 27 Auto attendant2/3#9 of 27 IVR self-service2/3#10 of 36 Second business number2/3#17 of 27 AI receptionist2/4#21 of 36 Call forwarding1/2#16 of 31 Call recording1/2#15 of 27 E911 for remote staff1/2#11 of 26 International calling for business1/2#16 of 31 Vanity numbers1/2#18 of 27 Call and speech analytics1/3#17 of 27 Two-way business texting1/3#27 of 37 Call routing1/4#19 of 27 Call failover and redundancy0/2#25 of 31 HIPAA-compliant fax0/2#11 of 13 Missed-call text-back0/2#31 of 34 Number porting0/1#28 of 31 Teams and Zoom calling0/2#23 of 26 Texting from a landline or toll-free number0/3#25 of 28

True monthly cost

No verified plan prices yet.

Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown

Price history

No price changes recorded

Reliability (90 days)

Incidents—

Uptime—

Checked—

Integrations

Salesforce · native
Zendesk · native
Microsoft Dynamics · native
Hubspot · native
Servicenow · native
Microsoft Teams · native
Slack · native
Microsoft 365 · native
Google Workspace · native
Smarsh · native
Canvas · native

Compliance

HIPAA BAAUnknown

SOC 2 Type IIYes

PCI DSSUnknown

STIR/SHAKENYes

Data residencyUnknown

Acceptance by industry

Industry	Status	Checked	Source
BPO and call center operators	Restricted	2026-10-28	Policy

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

Product	Overlap	Shared use cases	Tool types	25 users	Compare
Intermedia Unite	45%	Toll-free numbers, Business phone system, Conference calling, Paging and intercom, Voicemail to email and transcription, Call transcription	Cloud phone system (UCaaS)	$700	Compare
Zoom Phone	40%	Virtual and international numbers, Toll-free numbers, Business phone system, Push-to-talk, Call transcription	Cloud phone system (UCaaS)	—	Compare
net2phone	36%	Virtual and international numbers, Toll-free numbers, Business phone system, Conference calling, Voicemail to email and transcription	Cloud phone system (UCaaS)	$725	Compare
Dialpad	35%	Virtual and international numbers, Toll-free numbers, Business phone system, Conference calling, Voicemail to email and transcription, Call transcription	Contact center (CCaaS), Cloud phone system (UCaaS)	$375	Compare

Publication status: not indexed yet

Product record is a draft (in review)
Pricing not verified in the last 90 days