12 DIFFERENCES ยท 5 THE SAME
CloudTalk vs Grasshopper
Last verified
SHORT ANSWER
CloudTalk and Grasshopper both meet every requirement for auto attendant and call transcription. The biggest differences in the data: call transcription is included on Grasshopper and add-on on CloudTalk and sends call summaries is included on Grasshopper and add-on on CloudTalk.
Both meet every requirement for
Choose Grasshopper if
- - You need call transcription: Grasshopper lists it as included, CloudTalk as add-on.
- - You need sends call summaries: Grasshopper lists it as included, CloudTalk as add-on.
Reviews of CloudTalk are mostly positive; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 12
| Field | CloudTalk | Grasshopper |
|---|---|---|
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | From $14/month |
| COSTAuto attendant: monthly cost at 25 users | Unknown | From $14/month |
| COSTPricing model | Per user per month | Starting price only |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | Not published by the vendor |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
The same on both 5
| Field | CloudTalk | Grasshopper |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| REVIEWSReview sentiment | Mostly positive | Mostly positive |