CONTACT CENTER (CCAAS) · OUTBOUND DIALER · BY CLOUDTALK

CloudTalk

Last verified 2026-10-28

Best fit when you need

AI voice agents

Call monitoring and QA

Call transcription

Local presence dialing

Queue callback

Support call queues

Voicemail drop

Not a fit when you need

Auto attendant: missing auto attendant menu, call forwarding to any number.

Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr.

Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.

PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.

Omnichannel support: missing one agent inbox for voice, chat and email, web chat channel, email channel.

Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management.

Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.

Phone surveys: missing ivr surveys, outbound ivr calls.

Spam label and caller ID reputation: missing spam label monitoring and remediation, stir/shaken a attestation, outbound cnam registration.

Workforce management: missing volume forecasting, agent scheduling.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

AI voice agents4/4#8 of 32 Call monitoring and QA3/3#1 of 13 Call transcription2/2#6 of 36 Local presence dialing2/2#1 of 16 Queue callback2/2#4 of 13 Support call queues4/4#2 of 27 Voicemail drop2/2#2 of 12 Sales dialing3/4#5 of 21 Call and speech analytics2/3#7 of 27 IVR self-service2/3#7 of 36 Debt collection calls3/5#5 of 21 Appointment confirmation calls1/2#16 of 32 Branded caller ID and CNAM1/2#9 of 25 Call recording1/2#12 of 27 Call routing2/4#8 of 27 Speed to lead1/2#20 of 32 TCPA, consent and 10DLC1/2#11 of 33 WhatsApp customer support1/2#22 of 37 Auto attendant1/3#13 of 27 Outbound IVR and payment reminder calls1/3#2 of 21 Overflow answering1/3#18 of 27 PCI-safe phone payments1/3#7 of 22 Omnichannel support1/4#11 of 13 Voice broadcasts and ringless voicemail1/4#6 of 21 Click-to-call and in-app calling0/2#18 of 22 Phone surveys0/2#11 of 21 Spam label and caller ID reputation0/3#20 of 25 Workforce management0/2#11 of 13

True monthly cost

Includes add-ons required for AI voice agents: AI Conversation Intelligence, AI Voice Agents.

Includes add-ons required for AI voice agents
Users	List price	Forced add-ons	Effective	vs median
5 users	€125Starter	€144	€269	+79%
25 users	€625Starter	€324	€949	+27%
100 users	€2,500Starter	€999	€3,499	+17%

List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 5 other tracked products priced on users in the same currency. Full pricing breakdown

Price history

Starter plan, 2 recorded prices

Reliability (90 days)

2 incidents · longest 213 min · 99.84% uptime

Estimated from published incidents (major and critical incident time). Checked 2026-10-28.

Status page

Integrations

Hubspot · native
Pipedrive · native
Salesforce · native
Zoho · native
Microsoft Teams · native
Zendesk · native

Compliance

HIPAA BAAYes

SOC 2 Type IIYes

PCI DSSYes

STIR/SHAKENYes

Data residencyUnknown

Acceptance by industry

No acceptance records.

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

Product	Overlap	Choose it instead if	25 users	Compare
Five9	47%	11 native integrations vs 6	Custom quotePublic estimates: $119 to $159 per user / month (4 sources)	Compare
Zoom Contact Center	41%	Shares 1 use case	€1,415	Compare
Genesys Cloud	41%	Shares 1 use case	—	Compare
Aircall	40%	Numbers in 38 countries vs 3	—	—