CLOUD PHONE SYSTEM (UCAAS) · BY GRASSHOPPER

Grasshopperin review

Best fit when you need

Auto attendant

Call forwarding

Missed-call text-back

Number porting

Second business number

Toll-free numbers

Two-way business texting

Vanity numbers

Voicemail to email and transcription

Not a fit when you need

Call and speech analytics: missing speech analytics, sentiment analysis.

Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.

Support call queues: missing call queues, skills-based routing, real-time queue wallboards.

AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff, sends call summaries.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

Conference calling: missing audio conference bridge.

E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.

IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.

Paging and intercom: missing overhead and group paging, desk-to-desk intercom.

Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

Auto attendant3/3#5 of 27 Call forwarding2/2#5 of 31 Missed-call text-back2/2#3 of 34 Number porting1/1#14 of 31 Second business number3/3#6 of 27 Toll-free numbers2/2#14 of 31 Two-way business texting3/3#9 of 37 Vanity numbers2/2#1 of 27 Voicemail to email and transcription2/2#6 of 17 Business phone system4/5#11 of 17 Call routing3/4#3 of 27 Virtual and international numbers2/3#17 of 31 Call recording1/2#14 of 27 Call transcription1/2#21 of 36 International calling for business1/2#11 of 31 Push-to-talk1/2#12 of 17 Call and speech analytics1/3#15 of 27 Texting from a landline or toll-free number1/3#16 of 28 Support call queues1/4#21 of 27 AI receptionist0/4#33 of 36 Call failover and redundancy0/2#20 of 31 Conference calling0/1#13 of 17 E911 for remote staff0/2#20 of 26 IVR self-service0/3#33 of 36 Paging and intercom0/2#12 of 17 Teams and Zoom calling0/2#18 of 26

True monthly cost

No verified plan prices yet.

Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown

Price history

No price changes recorded

Reliability (90 days)

Incidents—

Uptime—

Checked—

Status page

Integrations

None recorded.

Compliance

HIPAA BAAUnknown

SOC 2 Type IIUnknown

PCI DSSUnknown

STIR/SHAKENUnknown

Data residencyUnknown

Acceptance by industry

Industry	Status	Checked	Source
Finance	Restricted	2026-10-28	Policy
i-gaming	Restricted	2026-10-28	Policy

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

Product	Overlap	Shared use cases	Tool types	25 users	Compare
net2phone	55%	Auto attendant, Call forwarding, Toll-free numbers, Second business number, Number porting, Voicemail to email and transcription	Cloud phone system (UCaaS)	$725	Compare
Quo	54%	Call forwarding, Two-way business texting, Missed-call text-back, Toll-free numbers, Second business number, Number porting, Voicemail to email and transcription	SMS platform, Cloud phone system (UCaaS)	$375	Compare
GoTo Connect	48%	Auto attendant, Toll-free numbers, Second business number, Number porting	Cloud phone system (UCaaS)	Custom quotePublic estimates: $26 to $43 per user / month (4 sources)	Compare
Microsoft Teams Phone	44%	Call forwarding, Toll-free numbers, Number porting	Cloud phone system (UCaaS)	$250	Compare

Publication status: not indexed yet

Product record is a draft (in review)
Pricing not verified in the last 90 days