9 DIFFERENCES ยท 6 THE SAME
CloudTalk vs Intermedia Unite
Last verified
SHORT ANSWER
CloudTalk and Intermedia Unite both meet every requirement for auto attendant and call transcription. The biggest differences in the data: call transcription is included on Intermedia Unite and add-on on CloudTalk and sends call summaries is included on Intermedia Unite and add-on on CloudTalk.
Both meet every requirement for
Choose Intermedia Unite if
- - You need call transcription: Intermedia Unite lists it as included, CloudTalk as add-on.
- - You need sends call summaries: Intermedia Unite lists it as included, CloudTalk as add-on.
- - You need breadth in native integrations: Intermedia Unite 14 native, CloudTalk 6 native.
Differences 9
| Field | CloudTalk | Intermedia Unite |
|---|---|---|
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | $140/mo |
| COSTAuto attendant: monthly cost at 25 users | Unknown | $700/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 14 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
The same on both 6
| Field | CloudTalk | Intermedia Unite |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |