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CLOUD PHONE SYSTEM (UCAAS) · BY INTERMEDIA

Intermedia Unite

Best fit when you need

Auto attendant

Business phone system

Call recording

Call transcription

Conference calling

Paging and intercom

Toll-free numbers

Voicemail to email and transcription

Not a fit when you need

IVR self-service: missing multi-level ivr menus, speech recognition in ivr.

Texting from a landline or toll-free number: missing two-way texting, toll-free texting verification.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.

International calling for business: missing published international per-minute rates, international numbers.

Missed-call text-back: missing missed-call text-back, two-way texting.

Number porting: missing number porting.

Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.

Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

Auto attendant3/3#1 of 27Business phone system5/5#3 of 17Call recording2/2#1 of 27Call transcription2/2#4 of 36Conference calling1/1#3 of 17Paging and intercom2/2#1 of 17Toll-free numbers2/2#10 of 31Voicemail to email and transcription2/2#4 of 17Support call queues3/4#3 of 27Call and speech analytics2/3#5 of 27Second business number2/3#15 of 27Virtual and international numbers2/3#15 of 31AI receptionist2/4#17 of 36Call forwarding1/2#12 of 31Call routing2/4#7 of 27Push-to-talk1/2#8 of 17Vanity numbers1/2#13 of 27IVR self-service1/3#16 of 36Texting from a landline or toll-free number1/3#10 of 28Call failover and redundancy0/2#14 of 31E911 for remote staff0/2#17 of 26International calling for business0/2#24 of 31Missed-call text-back0/2#26 of 34Number porting0/1#23 of 31Teams and Zoom calling0/2#14 of 26Two-way business texting0/3#31 of 37

True monthly cost

UsersPlanList priceEffectivevs median
5Pro$27.99$140-29%
25Pro$27.99$700-29%
100Pro$27.99$2,799-29%

Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown

Price history

Pro plan, 1 recorded price

$27.99Oct 26Oct 26

Reliability (90 days)

Incidents—
Uptime—
Checked—

Integrations

  • Salesforce · native
  • Servicenow · native
  • Netsuite · native
  • Microsoft Dynamics · native
  • Sugarcrm · native
  • Zoho Crm · native
  • Zendesk · native
  • Hubspot · native
  • Pipedrive · native
  • Slack · native
  • Google Workspace · native
  • Microsoft Outlook · native
  • Active Directory · native
  • Microsoft Teams · native

Compliance

HIPAA BAAYes
SOC 2 Type IIYes
PCI DSSUnknown
STIR/SHAKENUnknown
Data residencyUnknown

Acceptance by industry

No acceptance records.

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

ProductOverlapShared use casesTool types25 usersCompare
net2phone71%Auto attendant, Toll-free numbers, Business phone system, Conference calling, Voicemail to email and transcriptionCloud phone system (UCaaS)$725Compare
Zoom Phone68%Auto attendant, Toll-free numbers, Business phone system, Call transcriptionCloud phone system (UCaaS)—Compare
GoTo Connect50%Auto attendant, Toll-free numbers, Paging and intercom, Call transcriptionCloud phone system (UCaaS)Custom quotePublic estimates: $26 to $43 per user / month (4 sources)Compare
RingCentralin review45%Toll-free numbers, Business phone system, Conference calling, Paging and intercom, Voicemail to email and transcription, Call transcriptionOnline fax service, Cloud phone system (UCaaS)—Compare