8 DIFFERENCES ยท 6 THE SAME
CloudTalk vs Zoom Phone
Last verified
SHORT ANSWER
CloudTalk and Zoom Phone both meet every requirement for auto attendant and call transcription. The biggest differences in the data: call transcription is included on Zoom Phone and add-on on CloudTalk and sends call summaries is included on Zoom Phone and add-on on CloudTalk.
Both meet every requirement for
Choose Zoom Phone if
- - You need call transcription: Zoom Phone lists it as included, CloudTalk as add-on.
- - You need sends call summaries: Zoom Phone lists it as included, CloudTalk as add-on.
- - You need breadth in countries with phone numbers: Zoom Phone 34 countries, CloudTalk 3 countries.
Differences 8
| Field | CloudTalk | Zoom Phone |
|---|---|---|
| COSTFree trial | Yes | Unknown |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | 34 countries |
| INTEGRATIONSNative integrations | 6 native | 5 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
The same on both 6
| Field | CloudTalk | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTMinimum users | 1 user | 1 user |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |