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CLOUD PHONE SYSTEM (UCAAS) · BY ZOOM

Zoom Phone

Best fit when you need

Auto attendant

Business phone system

Call transcription

Number porting

Push-to-talk

Toll-free numbers

Virtual and international numbers

Not a fit when you need

Call and speech analytics: missing speech analytics, sentiment analysis.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

Conference calling: missing audio conference bridge.

Missed-call text-back: missing missed-call text-back, two-way texting.

Paging and intercom: missing overhead and group paging, desk-to-desk intercom.

Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.

Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

Auto attendant3/3#6 of 27Business phone system5/5#6 of 17Call transcription2/2#12 of 36Number porting1/1#18 of 31Push-to-talk2/2#2 of 17Toll-free numbers2/2#18 of 31Virtual and international numbers3/3#9 of 31Support call queues3/4#12 of 27IVR self-service2/3#13 of 36Second business number2/3#19 of 27AI receptionist2/4#22 of 36Call forwarding1/2#18 of 31Call recording1/2#17 of 27Call routing2/4#11 of 27E911 for remote staff1/2#12 of 26International calling for business1/2#18 of 31Teams and Zoom calling1/2#8 of 26Vanity numbers1/2#21 of 27Voicemail to email and transcription1/2#13 of 17Call and speech analytics1/3#18 of 27Call failover and redundancy0/2#31 of 31Conference calling0/1#17 of 17Missed-call text-back0/2#34 of 34Paging and intercom0/2#17 of 17Texting from a landline or toll-free number0/3#28 of 28Two-way business texting0/3#37 of 37

True monthly cost

UsersPlanList priceEffectivevs median
5Global Select€20.24€101-33%
25Global Select€20.24€506-33%
100Global Select€20.24€2,024-33%

Effective: plan price plus any base fee and overage at that volume. Median of 5 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown

Price history

Global Select plan, 1 recorded price

€20.24Oct 26Oct 26

Reliability (90 days)

Incidents—
Uptime—
Checked—

Integrations

  • Salesforce · native
  • Slack · native
  • Hubspot · native
  • Five9 · native
  • Twilio Flex · native

Compliance

HIPAA BAAUnknown
SOC 2 Type IIUnknown
PCI DSSUnknown
STIR/SHAKENUnknown
Data residencyUnknown

Acceptance by industry

IndustryStatusCheckedSource
i-gamingNot Accepted2026-10-28Policy

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

ProductOverlapShared use casesTool types25 usersCompare
net2phone73%Auto attendant, Virtual and international numbers, Toll-free numbers, Number porting, Business phone systemCloud phone system (UCaaS)—Compare
Intermedia Unite68%Auto attendant, Toll-free numbers, Business phone system, Call transcriptionCloud phone system (UCaaS)—Compare
GoTo Connect52%Auto attendant, Toll-free numbers, Number porting, Call transcriptionCloud phone system (UCaaS)Custom quotePublic estimates: $26 to $43 per user / month (4 sources)Compare
Aircall50%Auto attendant, Virtual and international numbers, Toll-free numbers, Number portingContact center (CCaaS), Outbound dialer, Cloud phone system (UCaaS)—Compare