9 DIFFERENCES ยท 8 THE SAME
Dialpad vs Twilio
Last verified
SHORT ANSWER
Dialpad and Twilio both meet every requirement for 4 jobs we track, including call forwarding, virtual and international numbers and toll-free numbers. The biggest differences in the data: Twilio costs 86% less for virtual and international numbers at 10 numbers and Twilio costs 86% less for number porting at 10 numbers.
Both meet every requirement for
Choose Dialpad if
- - You need breadth in native integrations: Dialpad 6 native, Twilio 1 native.
- - You weigh user reviews: reviews of Dialpad are mixed, of Twilio mostly negative.
Choose Twilio if
- - You want the lower cost for virtual and international numbers at 10 numbers: $10.20 a month against $75.
- - You want the lower cost for number porting at 10 numbers: $10.20 a month against $75.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $16.60 a month against $75.
- - You need toll-free numbers: Twilio lists it as included, Dialpad as add-on.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of Twilio are mostly negative, with customer support the most common complaint.
Differences 9
| Field | Dialpad | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | $10.20/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $16.60/mo |
| COSTNumber porting: monthly cost at 10 numbers | $75/mo | $10.20/mo |
| COSTPricing model | Per user per month | Per message |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEData residency | US | EU |
| INTEGRATIONSNative integrations | 6 native | 1 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
The same on both 8
| Field | Dialpad | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |