17 DIFFERENCES ยท 9 THE SAME
GoTo Connect vs Nextiva
Last verified
SHORT ANSWER
GoTo Connect and Nextiva both meet every requirement for business phone system, voicemail to email and transcription and call transcription. The biggest differences in the data: HIPAA BAA: yes on GoTo Connect, add-on on Nextiva and supports desk phones is included on GoTo Connect and add-on on Nextiva.
Both meet every requirement for
Choose GoTo Connect if
- - You need HIPAA BAA: GoTo Connect has it, Nextiva add-on.
- - You need supports desk phones: GoTo Connect lists it as included, Nextiva as add-on.
- - You need signs a HIPAA BAA: GoTo Connect lists it as included, Nextiva as add-on.
Choose Nextiva if
- - You need call transcription: Nextiva lists it as included, GoTo Connect as add-on.
- - You need sends call summaries: Nextiva lists it as included, GoTo Connect as add-on.
- - You need breadth in native integrations: Nextiva 6 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of Nextiva are mostly positive, of GoTo Connect mostly negative.
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 17
| Field | GoTo Connect | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $375/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Custom quote | $75/mo |
| COSTVoicemail to email and transcription: monthly cost at 25 users | Custom quote | $375/mo |
| COSTPricing model | Custom quote | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESSupports desk phones | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Included | Add-on |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Yes | Add-on |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Yes |
| INTEGRATIONSNative integrations | 3 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
The same on both 9
| Field | GoTo Connect | Nextiva |
|---|---|---|
| FEATURESAuto attendant menu | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |
| ACCEPTANCENonprofits | Accepted with conditions | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Accepted with conditions |