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CLOUD PHONE SYSTEM (UCAAS) · BY GOTO

GoTo Connect

Best fit when you need

Auto attendant

Call transcription

Number porting

Paging and intercom

Second business number

Toll-free numbers

Not a fit when you need

IVR self-service: missing multi-level ivr menus, speech recognition in ivr.

Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.

Two-way business texting: missing shared team inbox for messages, 10dlc brand and campaign registration.

AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

Conference calling: missing audio conference bridge.

International calling for business: missing published international per-minute rates, international numbers.

Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.

Fit by use case

Required features passed for each job, plus rank among tracked products for that job.

Auto attendant3/3#4 of 27Call transcription2/2#8 of 36Number porting1/1#13 of 31Paging and intercom2/2#2 of 17Second business number3/3#5 of 27Toll-free numbers2/2#13 of 31Business phone system4/5#10 of 17Call and speech analytics2/3#8 of 27Virtual and international numbers2/3#16 of 31Call forwarding1/2#14 of 31Call recording1/2#13 of 27Call routing2/4#10 of 27E911 for remote staff1/2#10 of 26Missed-call text-back1/2#18 of 34Push-to-talk1/2#11 of 17Support call queues2/4#16 of 27Vanity numbers1/2#16 of 27Voicemail to email and transcription1/2#11 of 17IVR self-service1/3#20 of 36Texting from a landline or toll-free number1/3#15 of 28Two-way business texting1/3#26 of 37AI receptionist1/4#28 of 36Call failover and redundancy0/2#19 of 31Conference calling0/1#12 of 17International calling for business0/2#26 of 31Teams and Zoom calling0/2#17 of 26

True monthly cost

Custom quotePublic estimates: $26 to $43 per user / month (4 sources)

The vendor states pricing is by quote: https://www.goto.com/pricing/connect

Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown

Price history

No price changes recorded

Third-party estimates

Not published by the vendor. Collected from the sources below.

SourceTier or planRangeUnitPublished or checked
ToolradarPhone System$26per user / month2026-10-01
B2B ReviewsBasic, Standard$32 to $43per user / month2026-01-21
Tech.coPhone System$26per user / month2025-02-28
Tech.coConnect CX$34per user / month2025-02-28

Estimates are shown for reference only. They are never used in effective cost, rankings, crossover thresholds or the stack builder.

Reliability (90 days)

Incidents—
Uptime—
Checked—
Status page

Integrations

  • Servicenow · native
  • Zendesk · native
  • Miro · native

Compliance

HIPAA BAAYes
SOC 2 Type IIUnknown
PCI DSSUnknown
STIR/SHAKENUnknown
Data residencyUnknown

Acceptance by industry

IndustryStatusCheckedSource
i-gamingRestricted2026-10-28Policy
Political campaignsRestricted2026-10-28Policy
NonprofitsRestricted2026-10-28Policy
Lead generationRestricted2026-10-28Policy
FinanceRestricted2026-10-28Policy

Alternatives

Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives

ProductOverlapShared use casesTool types25 usersCompare
Zoom Phone52%Auto attendant, Toll-free numbers, Number porting, Call transcriptionCloud phone system (UCaaS)—Compare
Intermedia Unite50%Auto attendant, Toll-free numbers, Paging and intercom, Call transcriptionCloud phone system (UCaaS)$700Compare
Grasshopperin review48%Auto attendant, Toll-free numbers, Second business number, Number portingCloud phone system (UCaaS)—Compare
net2phone48%Auto attendant, Toll-free numbers, Second business number, Number portingCloud phone system (UCaaS)$725Compare