15 DIFFERENCES ยท 12 THE SAME
JustCall vs Nextiva
Last verified
SHORT ANSWER
JustCall and Nextiva both meet every requirement for business phone system and call transcription. The biggest differences in the data: supports desk phones is included on JustCall and add-on on Nextiva and native integrations: 10 native on JustCall against 6 native on Nextiva.
Both meet every requirement for
Choose JustCall if
- - You need supports desk phones: JustCall lists it as included, Nextiva as add-on.
- - You need breadth in native integrations: JustCall 10 native, Nextiva 6 native.
Reviews of JustCall are mixed, with customer support the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
Differences 15
| Field | JustCall | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | Unknown | $375/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | $75/mo |
| COSTMinimum users | 2 users | Unknown |
| FEATURESSupports desk phones | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Unknown | Add-on |
| COMPLIANCEHIPAA BAA | Unknown | Add-on |
| COMPLIANCEData residency | US | Not published by the vendor |
| COVERAGECountries with phone numbers | 70+ countries | Unknown |
| INTEGRATIONSNative integrations | 10 native | 6 native |
| REVIEWSReview sentiment | Mixed | Mostly positive |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
The same on both 12
| Field | JustCall | Nextiva |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |