14 DIFFERENCES ยท 13 THE SAME
Nextiva vs RingCentral
Last verified
SHORT ANSWER
Nextiva and RingCentral both meet every requirement for 4 jobs we track, including business phone system, conference calling and voicemail to email and transcription. The biggest differences in the data: Nextiva costs 25% less for business phone system at 25 users and Nextiva costs 25% less for call transcription at 5,000 minutes/month.
Both meet every requirement for
Choose Nextiva if
- - You want the lower cost for business phone system at 25 users: $375 a month against $500.
- - You want the lower cost for call transcription at 5,000 minutes/month: $75 a month against $100.
- - You want the lower cost for voicemail to email and transcription at 25 users: $375 a month against $500.
- - You weigh user reviews: reviews of Nextiva are mostly positive, of RingCentral mostly negative.
Choose RingCentral if
- - You need supports desk phones: RingCentral lists it as included, Nextiva as add-on.
- - You need breadth in native integrations: RingCentral 11 native, Nextiva 6 native.
Reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint; reviews of RingCentral are mostly negative, with customer support the most common complaint.
Differences 14
| Field | Nextiva | RingCentral |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $500/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | $100/mo |
| COSTVoicemail to email and transcription: monthly cost at 25 users | $375/mo | $500/mo |
| FEATURESSupports desk phones | Add-on | Included |
| FEATURESSigns a HIPAA BAA | Add-on | Not published by the vendor |
| FEATURESNative CRM integration | Included | Higher tier (Advanced) |
| COMPLIANCEHIPAA BAA | Add-on | Unknown |
| INTEGRATIONSNative integrations | 6 native | 11 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Accepted with conditions | Unknown |
The same on both 13
| Field | Nextiva | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |