18 DIFFERENCES ยท 11 THE SAME
Nextiva vs Zoom Phone
Last verified
SHORT ANSWER
Nextiva and Zoom Phone both meet every requirement for 4 jobs we track, including business phone system, conference calling and voicemail to email and transcription. The biggest differences in the data: HIPAA BAA: yes on Zoom Phone, add-on on Nextiva and supports desk phones is included on Zoom Phone and add-on on Nextiva.
Both meet every requirement for
Choose Nextiva if
- - You need audio conference bridge: Nextiva lists it as included, Zoom Phone as add-on.
- - You need breadth in native integrations: Nextiva 6 native, Zoom Phone 5 native.
Choose Zoom Phone if
- - You need HIPAA BAA: Zoom Phone has it, Nextiva add-on.
- - You need supports desk phones: Zoom Phone lists it as included, Nextiva as add-on.
- - You need signs a HIPAA BAA: Zoom Phone lists it as included, Nextiva as add-on.
Differences 18
| Field | Nextiva | Zoom Phone |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Unknown |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | Unknown |
| COSTVoicemail to email and transcription: monthly cost at 25 users | $375/mo | Unknown |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | Unknown | 1 user |
| FEATURESSupports desk phones | Add-on | Included |
| FEATURESSigns a HIPAA BAA | Add-on | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| COMPLIANCEHIPAA BAA | Add-on | Yes |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COVERAGECountries with phone numbers | Unknown | 34 countries |
| INTEGRATIONSNative integrations | 6 native | 5 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Accepted with conditions | Unknown |
The same on both 11
| Field | Nextiva | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |