11 DIFFERENCES · 5 THE SAME

RingCentral vs RingCX

Last verified 2026-10-28

SHORT ANSWER

RingCentral and RingCX both meet every requirement for support call queues, IVR self-service and auto attendant. The biggest differences in the data: RingCentral costs 69% less for support call queues at 25 users and RingCentral costs 69% less for IVR self-service at 10,000 minutes/month.

Both meet every requirement for

Choose RingCentral if

- You want the lower cost for support call queues at 25 users: $500 a month against $1,625.
- You want the lower cost for IVR self-service at 10,000 minutes/month: $100 a month against $325.
- You want the lower cost for auto attendant at 25 users: $500 a month against $1,625.
- You need breadth in native integrations: RingCentral 11 native, RingCX 4 native.

Differences 11

Field	RingCentral	RingCX
COSTSupport call queues: monthly cost at 25 users	$500/mo	$1,625/mo
COSTIVR self-service: monthly cost at 10,000 minutes/month	$100/mo	$325/mo
COSTAuto attendant: monthly cost at 25 users	$500/mo	$1,625/mo
COSTFree trial	Yes	Not published by the vendor
FEATURESNative CRM integration	Higher tier (Advanced)	Included
FEATURESSkills-based routing	Not published by the vendor	Included
FEATURESCall forwarding to any number	Included	Unknown
COMPLIANCESOC 2 Type II	Included	Not published by the vendor
INTEGRATIONSNative integrations	11 native	4 native
REVIEWSReview sentiment	Mostly negative	Unknown
ACCEPTANCEBPO and call center operators	Accepted with conditions	Unknown

RingCentral RingCX

Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 5

Field	RingCentral	RingCX
COSTPricing model	Per user per month	Per user per month
FEATURESCall queues	Included	Included
FEATURESCall recording	Included	Included
FEATURESMulti-level IVR menus	Included	Included
FEATURESAuto attendant menu	Included	Included