10 DIFFERENCES ยท 5 THE SAME
Intermedia Unite vs Twilio
Last verified
SHORT ANSWER
Intermedia Unite and Twilio both meet every requirement for IVR self-service, toll-free numbers and number porting. The biggest differences in the data: Twilio costs 93% less for number porting at 10 numbers and Twilio costs 88% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Twilio if
- - You want the lower cost for number porting at 10 numbers: $10.20 a month against $140.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $16.60 a month against $140.
- - Twilio includes toll-free numbers in the base plan; on Intermedia Unite it is add-on.
Differences 10
| Field | Intermedia Unite | Twilio |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $140/mo | $16.60/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $140/mo | Could not compute from published prices |
| COSTNumber porting: monthly cost at 10 numbers | $140/mo | $10.20/mo |
| COSTPricing model | Per user per month | Per message |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEData residency | Not published by the vendor | EU |
| INTEGRATIONSNative integrations | 14 native | 1 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 5
| Field | Intermedia Unite | Twilio |
|---|---|---|
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESNumber porting | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |