COMPLIANCE AND RECORDS
Call recording for healthcare
Last verified
17 Cloud phone system (UCaaS) and 13 Contact center (CCaaS) checked
INDUSTRY CONSTRAINTS
Healthcare
Recording with BAA and retention
ConstraintsHIPAA BAA
Signs a HIPAA BAAHard filter on every product below
Rules that apply
What this job needs
Required
Call recording17/27
Configurable recording retention4/27
Signs a HIPAA BAAindustry filter9/27
Depends on your situation
DTMF masking for card paymentsCard numbers are read on calls
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Cloud phone system (UCaaS)Best at your volume
1 qualifying product.
Median cost$700/mo
Contact center (CCaaS)Best at your volume
No qualifying products tracked yet.
Median cost—
Conversation intelligenceBest at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 25 users. 1 of 27 tracked products pass after industry filters; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Intermedia Unite | Cloud phone system (UCaaS) | 3/3 | $700Pro | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Parent use case gate fails
- Industry record is a draft
- 1 of 2 qualifying products after industry filters (draft and sample products excluded)
- No content file