COMPLIANCE AND RECORDS
Call recording for legal
Last verified
17 Cloud phone system (UCaaS) and 13 Contact center (CCaaS) checked
INDUSTRY CONSTRAINTS
Legal
Consent rules vary by state
ConstraintsRecording consent, intake confidentiality
What this job needs
Required
Call recording17/27
Configurable recording retention4/27
Depends on your situation
DTMF masking for card paymentsCard numbers are read on calls
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
Cloud phone system (UCaaS)Best at your volume
3 qualifying products.
Median cost$725/mo
Contact center (CCaaS)Best at your volume
1 qualifying product.
Median cost$1,875/mo
Conversation intelligenceBest at your volume
No qualifying products tracked yet.
Median cost—
Products that pass every required check
Ranked by fit, then cost at 25 users. 4 of 27 tracked products pass after industry filters; products failing a required feature are not listed.
| Product | Type | Fit | Monthly cost | Incidents (90d) | Customers with this setup |
|---|---|---|---|---|---|
| Intermedia Unite | Cloud phone system (UCaaS) | 2/2 | $700Pro | — | 0 |
| Aircall | Contact center (CCaaS), Cloud phone system (UCaaS) | 2/2 | $750Essentials | — | 0 |
| Genesys Cloud | Contact center (CCaaS) | 2/2 | $1,875Genesys Cloud CX 1 | — | 0 |
| JustCall | Cloud phone system (UCaaS) | 2/2 | — | — | 0 |
Cost includes add-ons this job requires. Incidents from public status pages. Customers counted from recorded customer setups.
Publication status: not indexed yet
- Parent use case gate fails
- Industry record is a draft
- No content file